FAQ

Do you have a physical shop?
Yes and no. We have a shop located in Ipswich QLD that we do offer Pick & Collect orders from, however it is not open to the public to walk in and order from. If you'd like to pick up your order, please use the Pick & Collect option at the checkout or send us a message to arrange. Collections are available most weekdays, 9am - 2pm.  

Do you post worldwide? 
Have you seen the price of international post?!?!? It's crazy!!
Yes, we do also post to New Zealand, UK, USA and Canada, however, be warned, the prices can be quite hefty, especially once the parcel hits 1kg. 

HELP! I ordered the wrong item!
Don't stress, we've got you. As long as we haven't shipped the item, we can change your order or refund any or some of your items. Just let us know asap so we don't post it off to you, as we can't get it back once it's left. 

Can I choose what I want in a Pick & Mix?
Absolutely!
Most of the time we will have the "You pick, we mix" option available for you to choose you favourite lollies to go in to the bag. 

Can I choose what I want in a "Selections" Bag? 
You can choose if you'd like sweet, sour, a mix of both or a theme. If you have anything you really really really don't like, leave a comment in the note section and we'll do our best to leave it out. But other than that, it's a bit of a mystery! If you want to pick the lollies in your pick & mix, head on over to the "You pick, we mix" range. 

Do you have chocolate?
Not often. 
Being based in QLD, it's pretty hot most of the year and we cannot guarantee your package won't be left in a hot delivery truck or in the sun on delivery day.

Do you have Gluten Free, Vegan or Halal? 
Yes, some of our products are labeled from the supplier as gluten free, vegan or halal. But please, always check the ingredients. 
EXTRA GLUTEN INFO: All our pick & mix lollies are packed in the same area so please bear this in mind when ordering.  We also use packing peanuts in most of our boxes when packing your parcel for delivery. 

Peanut Allergy? 
Our pick and mix lollies are packed in the same area as our Peanut products are. While the area is specifically cleaned before handling peanuts, we cannot guarantee there will not be some contamination as they are prepared in the same area. As some allergies are life threatening, we would rather you be safe and err on the side of caution.

Are you on social media?
Of course! isn't everyone?!
You can even ask to have your order packed on tiktok, just add a comment in the note section of the checkout. @sweetpickings is where you'll find us on tiktok & instagram. sweetpickingsaustralia our place on facebook.

Why do you need my address, phone number & email?
Don't worry, we hate spammers and telemarketers as much as you do. Your address is needed for delivery, as is your phone number. Your email is needed for confirmations and communications. If there is a issue or question about your order, we will also try to reach out to you via email (so we don't interrupt your day), or phone if we can't get in touch. 

My order doesn't look like the photo.
Especially when it comes to the pick & mix bags, your order will almost 100% vary to what is pictured. Quantities & flavours aren't guaranteed, but we do try and give you a nice variety. Sometimes, colours may appear different in real life compared to the screen.

I have received an item in my pick & mix that I didn't order.
Sometimes we do run out of a variety and will substitute instead of cancelling your whole order. We may switch it out for something similar or leave it out and add extras of your other choices instead. 

I don't like the lollies I bought, can I get a refund?
Head on over to our Refunds & Returns page for full details but in short, if the package is opened and you realise you don't like a particular lolly, we are unable to refund.

Have a question for and can't find the answer?
Contact us!